How to place an order for the first time with a new supplier?

To place an order with a supplier, you must first have created a customer account with the supplier and provided him with certain administrative documents necessary to take orders into account.

Without this creation of a customer account with a new supplier, you cannot place an order in Astore Shop.

To create this account with a new supplier, you must contact the Purchasing customer service by sending him the attached Excel document (footer) duly completed as well as a KBIS and a RIB, by email to support@astorecompany.com

Upon receipt of these documents, the supplier will provide us your account number, delivery schedule and delivery days corresponding to your hotel, which will allow us to set up this information in Astore Shop.

Then, we will contact you to inform you that you can now place order with this supplier.

In a second step, if you want to be paired with this supplier (i.e. integrated into its delivery tour), you must contact ACCOR Customer Service so that they can implement the paired functionality in the tool.